Lay-By Terms and Conditions:
1. Commencement of a lay-by requires a minimum deposit of $100 or 20% of the total of the lay-by, whichever is greater;
- Orders with a total under $500 will require a $100 minimum deposit.
- Orders with a total over $500 will require a 20% minimum deposit.
2. Upon confirmed receipt of a deposit, the product(s) will be secured under your name and made unavailable for purchase by others. The product(s) will then be stored at DW Music until the balance has been fully paid;
3. Additional payments towards your lay-by are self-managed (frequency and amounts) and can be paid via any of the following methods:
- In-store - Please speak with our counter staff.
- Bank deposit - Our bank details will be provided to you once the deposit has been paid.
- PayPal, Credit Card or Zip - Please contact us specifying the amount you would like to pay. An order form will be sent to you via email for payment through the DW Music website.
4. Your lay-by is to be finalised by the due date, unless alternative arrangements are made with management in advance;
5. If you cancel this lay-by, all monies paid will be refundable, minus a handling fee of 10% of the lay-by value to cover store costs and administrative costs.
6. If you do not make payments when they are due or the lay-by is uncollected, we will cancel the lay-by and retain an amount of 10% of the lay-by value to cover store costs and administrative costs;
7. Refunds for lay-by deposit or payments will be refunded by bank transfer only. Customers will be required to provide details of their bank account. Alternatively, amounts can be transferred to store credit for the customer’s future use;
8. Photo ID must be produced if you request a replacement lay-by document, cancel this lay-by, or when you finalise and collect this lay-by where no document can be produced.
9. Information collected from this transaction will be used for the purpose of processing your lay-by.
Lay-by Due Dates:
Where the value of the goods is less than $2,000 the expiry period is three months from the date of the lay-by;
Where the value of the goods is over $2,000 the expiry date is four months from the date of the lay-by;
Any extensions need to be negotiated with management prior to the initial due date.
Lay-by Communication:
Any communication from us about your lay-by will be communicated via email.
You will be sent reminders along with a current invoice for your lay-by via email periodically over the duration of your lay-by term.
Special Order Terms & Conditions:
Items below the value of $100 require payment in full prior to the order being commenced.
Items above the value of $100 require a minimum deposit of 20% of the sale price prior to the order being commenced.
Upon the arrival of the item at DW Music, any remaining balance is to be paid before or upon collection of the item(s).
If you choose to cancel the special order after commencement, DW Music will retain a handling fee of 10% of the item value.
All special order items are subject to the discretion of DW Music with regards to cancellation. If an item is deemed unsaleable as general shop stock, this will be made clear by staff members prior to commencement of the order.
In this event, the item will be ordered with the agreement and understanding that it is to be paid for and collected by the customer upon arrival, with no option for cancellation.
Customers are to note that whilst DW Music can provide updates on the ETA of any item, both prior to and after ordering, we cannot control the speed at which goods arrive.
In the event that the arrival of your order is delayed, this is due entirely to suppliers and/or shipping companies. Please be mindful that these factors are out of DW Music's control. However, DW Music is happy to and able to provide updates at the customer's behest.